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It's good to hear their customer service is still tops. I just e-mailed Val yesterday, waiting to hear back.
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you might want to call.... email seems to be their 1 customer service down fall....
oh and if anyone else is having the assembly pin backing out problem (or like me just did not ever want to have it) then check out this link:
http://www.1bad69.com/keltec/assemblypin.htm