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I got like two or three photocopies of a somewhat distorted and faded original.
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Same here.
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I don't think technical writing is their forte.
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That would be an understatement. I don't know how much it could possibly cost to hire a firm to do your technical writing, but I assume not much. Perhaps PACT does not visit Midways website and look at the customer reviews for their products (or maybe they just don't care). Almost all of the reviews have negative comments regarding their manuals. Wonder why they wouldn't just fix the problem???