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View Poll Results: IS EAA the worst company to deal with? | |||
Yes | 34 | 53.97% | |
No | 29 | 46.03% | |
Voters: 63. You may not vote on this poll |
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May 7, 2002, 06:55 PM | #1 |
Senior Member
Join Date: April 2, 2002
Posts: 128
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Is EAA the worst company to deal with?
Does everyone have a problem with this company? Why does Tan use them as an importer. I have not been able to get an honest answer from them. Has anyone one else.
Would you buy a Tan again after having to deal with EAA |
May 7, 2002, 07:47 PM | #2 |
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Join Date: April 22, 1999
Location: Chandler, Arizona, USA
Posts: 6,014
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I haven't bought a Witness because of the reports I've seen on this board.
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May 7, 2002, 08:01 PM | #3 |
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Join Date: February 6, 2001
Location: California
Posts: 3,020
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Bought a 22lr conversion kit from them. Had a couple problems w/ it. Took them only 3 days to fix it and they returned it w/ 2 new mags. They did ok by me.
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May 7, 2002, 09:45 PM | #4 |
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Join Date: April 2, 2002
Posts: 128
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The one and Only
I think you may be one of thevery few who have recieved good service from them.
How did you do it? The other 75% of the people would like to know. I love the tan pistol, but if something isn't right they will make you sorry you bought the pistol |
May 7, 2002, 11:09 PM | #5 |
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Join Date: February 6, 2001
Location: California
Posts: 3,020
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WOW! I guess I just got lucky. I had no idea!
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May 8, 2002, 01:22 AM | #6 |
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Join Date: September 6, 2000
Location: Atlantis
Posts: 1,683
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I've had great service from EAA!
I think it all depends on how you start the conversation-with EAA or anybody else.
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FREEDOM IS NEVER FREE!!!!!!! |
May 8, 2002, 05:56 AM | #7 |
Senior Member
Join Date: April 2, 2002
Posts: 128
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Starters
Well about "Hi, I have a question?"
That is how I started. |
May 8, 2002, 09:21 AM | #8 |
Senior Member
Join Date: April 2, 2002
Posts: 128
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btt
btt
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May 8, 2002, 10:19 AM | #9 |
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Join Date: October 31, 2001
Location: Western North Carolina
Posts: 1,074
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Tropical Z,
I completely agree with your philosophy regarding etiquette in general, however, I must disagree with your statement regarding a "customer prompt" for poor service from EAA. As a standard rule, I go out of my way to treat all people (and companies) with as much respect outright as I would wish from others. After the pleasant conversation I enjoyed with the customer service representative at EAA, I was under the impression that my Witness was in capable hands. The repertoire was jovial, and in no instance did I ever expose my disappointment with their product. There was no indication of even the slightest degree of animosity towards me from the any of the phone conversations I had with EAA over a three month period. All attempts to have the problem rectified (except perhaps for the third and final attempt) were handled with as much cordiality and patience as humanly possible.... In all, I received a great disservice from EAA, certainly through no fault of my own.
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May 8, 2002, 10:44 AM | #10 |
Senior Member
Join Date: January 6, 2002
Location: Bernville, PA
Posts: 185
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EAA experiences...
kbsrn & all,
For those that are not familiar with my experiences regarding EAA and a Witness Compact in 10mm with a Wonder finish, please review the following links: http://talk.shooters.com/room_30/20419.cfm http://pub69.ezboard.com/fczechpisto...opicID=8.topic These links will provide varied experiences that some shooters have had in dealing with EAA or in owning and shooting a Tanfoglio CZ "clone" pistol design. I believe that I communicated to EAA my concerns in a reserved, professional adult manner. Read the posts found on the provided links and draw your own conclusions. |
May 8, 2002, 12:32 PM | #11 |
Senior Member
Join Date: April 2, 2002
Posts: 128
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EAA
My experience with them as been very unhappy. I started out very pleasant, but by the end I was sorry I bought the pistol. The pistol is great, EAA is the worst.
I don't know why Tan uses an importer that seems to be determined to upset as many customers as possible. I wish that I had read some of these posts before I bought the pistol. They all seem to sum it up this way, great pistol, lousey customer service. I hope Tan reads these posts and asks questions. |
May 8, 2002, 01:54 PM | #12 |
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Join Date: April 16, 2000
Location: Mesa, Arizona
Posts: 1,456
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A dealer friend of mine (gunshop not just an FFL holder) absolutely refuses to do business with them anymore. In fact, if you bring up the subject his face gets red and he starts cursing. Don't think I want to go there.
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May 8, 2002, 02:25 PM | #13 |
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Join Date: April 2, 2002
Posts: 128
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Me too
This seems to be a pretty stanard reaction to them. I know that is how I react when I talkabout them.
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May 8, 2002, 02:37 PM | #14 |
Senior Member
Join Date: October 16, 1999
Location: North Central/Panhandle Florid
Posts: 569
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It is the worst firearm company I have had to deal with, so far.
Mike |
May 8, 2002, 08:16 PM | #15 |
Member
Join Date: October 1, 2001
Location: US of A
Posts: 80
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I too have had problems with EAA. As a result, will NOT buy a thing from them. Given the way that EAA does things, is it possible that someone senior in their organization is from a software (not to mention MICROSOFT's name) company. They both seem to run by the same MO :barf:
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It's universal: any action will result in an equal and opposite reaction. |
May 8, 2002, 08:22 PM | #16 |
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Join Date: March 21, 2000
Location: Northern KY
Posts: 184
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Don't know about the worst, as I've not had to deal with any other company. However, my experience with EAA has not been pleasant. I love my compact 10mm Witness, but cannot get any kind of technical service from EAA on the gun. I sent three separate e-mails regarding replacement of recoil springs and have yet to receive a sensible response.
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May 8, 2002, 09:13 PM | #17 |
Senior Member
Join Date: April 2, 2002
Posts: 128
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The reason is
Becuase they don't know their own product. If you ask them a question they rarely answer it, or answer it the same way twice. They also try to make you feel stupid for asking the question.
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May 9, 2002, 05:48 AM | #18 |
Senior Member
Join Date: April 2, 2002
Posts: 128
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BTT
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May 9, 2002, 10:50 AM | #19 |
Senior Member
Join Date: December 30, 2000
Posts: 699
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They are right up there with Taurus in my book.
I didn't get the results I wanted until I got NASTY. |
May 9, 2002, 03:10 PM | #20 |
Senior Member
Join Date: April 2, 2002
Posts: 128
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BTT
BTT
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May 9, 2002, 03:14 PM | #21 |
Senior Member
Join Date: December 28, 2001
Posts: 919
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btt btt btt btt...for the love of God!!! It's at the top!!!! It's been an active thread for 3 days!!!
FWIW, I've never dealt with them, but my father says he's never had any problems with EAA. |
May 9, 2002, 04:29 PM | #22 |
Senior Member
Join Date: August 2, 2001
Posts: 4,988
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A resounding NO. Absolutely Philips electronics is the worst company I've ever dealt with. EAA is a pussycat comparatively speaking.
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May 9, 2002, 04:53 PM | #23 |
Senior Member
Join Date: June 30, 2000
Location: Token Creek, WI
Posts: 4,067
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They're right up the road from me in Cocoa.
I broke the bolt on my IZH 60 Baikal air rifle when I bought it. Within a day of me asking EAA about a replacement, it was in my mailbox, free of charge. Not bad.
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May 9, 2002, 04:53 PM | #24 |
Senior Member
Join Date: April 2, 2002
Posts: 128
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BTT and why
After the way they treated me I am going to keep the BTT going. They are an awful company that treats customers like crap.
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May 9, 2002, 04:57 PM | #25 |
Senior Member
Join Date: June 30, 2000
Location: Token Creek, WI
Posts: 4,067
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So the BTT thing is a personal vendetta?
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