Thanks S&W Customer Service

sds · June 18, 2008, 09:16 PM

After 10 years and who knows how many rounds, my Sigma 9V needed some factory work done, so I called customer service and explained the problem (the trigger would "stick" at the end of the pull. Not something I wanted to work on myself). The rep said he would send out a shipping label, no questions asked, and I was on the phone for maybe a total of 2-3 minutes.

In about 5 days, the shipping label arrived, I packed up the gun and brought it to the local UPS service center, and off to Massachusetts it went.

Exactly one week later the pistol arrived back home with a new sear housing assembly and the trigger pull adjusted. Haven't been able to take it out to the range yet but a few dry fires makes me think all is OK.

Just wanted to share this experience as I am very happy with S&W service....I know things like this factor into future purchases and S&W is looking pretty good to me right now. Thanks for letting me post this.

Webleymkv · June 18, 2008, 09:18 PM

That type of excellent service is the norm with S&W. They once repaired the decocker of my 1076 free of charge even though the gun had been out of production for 10 years and bought used.

longcoldwinter · June 18, 2008, 09:21 PM

S&W service is great, sent my 22A in to fix some light firing pin strikes, they paid for shipping both ways and had it back inside of 2 weeks. Gun works great. All this for for a $217 dollar gun.

I am happen to pay a little more for good customer service

billdeserthills · June 18, 2008, 11:30 PM

I had no idea that S&W was so good about making good on their products!

delzo · June 19, 2008, 07:54 AM

When I cracked the frame of an old model 38 revolver, I called customer service and explained the problem. The tech said it was a common issue with some of the air-weights made in the 60s and he'd see if they could find me a new frame and transfer the serial numbers.

SEVEN DAYS later I received a brand new model 638.

Smith & Wesson is my favorite folks! And that is the reason I just bought an M&P 15 rifle.

June 18, 2008, 09:16 PM	#1
sds Member Join Date: February 2, 2008 Location: Missouri Posts: 71	Thanks S&W Customer Service After 10 years and who knows how many rounds, my Sigma 9V needed some factory work done, so I called customer service and explained the problem (the trigger would "stick" at the end of the pull. Not something I wanted to work on myself). The rep said he would send out a shipping label, no questions asked, and I was on the phone for maybe a total of 2-3 minutes. In about 5 days, the shipping label arrived, I packed up the gun and brought it to the local UPS service center, and off to Massachusetts it went. Exactly one week later the pistol arrived back home with a new sear housing assembly and the trigger pull adjusted. Haven't been able to take it out to the range yet but a few dry fires makes me think all is OK. Just wanted to share this experience as I am very happy with S&W service....I know things like this factor into future purchases and S&W is looking pretty good to me right now. Thanks for letting me post this. __________________ I must confess, you have an astonishingly good idea there, Doctor.

June 18, 2008, 09:18 PM	#2
Webleymkv Senior Member Join Date: July 20, 2005 Location: Indiana Posts: 10,446	That type of excellent service is the norm with S&W. They once repaired the decocker of my 1076 free of charge even though the gun had been out of production for 10 years and bought used.

June 18, 2008, 09:21 PM	#3
longcoldwinter Member Join Date: February 20, 2008 Posts: 68	S&W service is great, sent my 22A in to fix some light firing pin strikes, they paid for shipping both ways and had it back inside of 2 weeks. Gun works great. All this for for a $217 dollar gun. I am happen to pay a little more for good customer service

June 18, 2008, 11:30 PM	#4
billdeserthills Senior Member Join Date: September 13, 2005 Posts: 110	I had no idea that S&W was so good about making good on their products!

June 19, 2008, 07:54 AM	#5
delzo Senior Member Join Date: March 30, 2005 Location: Knee deep in Galveston Bay Posts: 144	When I cracked the frame of an old model 38 revolver, I called customer service and explained the problem. The tech said it was a common issue with some of the air-weights made in the 60s and he'd see if they could find me a new frame and transfer the serial numbers. SEVEN DAYS later I received a brand new model 638. Smith & Wesson is my favorite folks! And that is the reason I just bought an M&P 15 rifle.